Taking the pain out of international expansion

Helping businesses expand overseas is mission critical for Emapta. As a premium outsourcing provider, it connects growing businesses with offshore talent, handling the recruitment, payroll and corporate infrastructure to ease the burden of managing dedicated offshore staff. The business has grown rapidly in recent years, supporting over 8,000 offshore staff on behalf of more than 800 customers in the US, Australia and Europe.

When Emapta was looking for support for its ongoing growth, it needed a banking partner who understood the challenges of operating in a range of global markets.

Emapta is Australian-owned and managed, with its main operations in the Philippines, as well as a presence across South-East Asia, Europe and Latin America. Riding on strong growth in the business, Emapta wanted to move quickly to capitalise on new opportunities and continue expanding Emapta’s service offerings for its customers.

HSBC Australia, in conjunction with HSBC Singapore and HSBC Philippines, put in place US dollar growth facilities to help the company reach its international ambitions, providing upfront capex for new offices, equipment and recruitment.

"We see a huge opportunity to take our premium outsourcing services to new markets and provide continually improving service for our customers. HSBC has helped us to do that.”

Working to a very tight timeframe, HSBC brought together teams in Singapore, the Philippines and Australia to structure a senior secured loan that worked for all parties. The bank is also providing ongoing support for Emapta’s global treasury function, with foreign exchange, interest rate and liquidity management solutions to help the company collect payments from its global clients and pay staff in multiple locations.

The bank is now the company’s primary financial institution, providing treasury, liquidity management and growth facilities.

“We were able to structure a competitive deal in a very short space of time and with a complex security package that gives the company the resources and flexibility it needs to continue its international growth.”

The Emapta financing underlines the value of HSBC’s global network to corporate and institutional clients in Asia Pacific who have their sights set on international expansion. HSBC is one of Australia’s leading international banks and has been on the ground in the six biggest markets in the Association of Southeast Asian Nations (ASEAN) for over 135 years, including the Philippines, where the bank is celebrating its 150th anniversary next year.¹

As a global outsourcing specialist, Emapta knows all about the value of international connectivity. In HSBC, it found a banking partner that was a perfect fit.